CareHarmony Overview: CareHarmony is a fast-growing, Nashville healthcare start-up. We focus on providing excellent care coordination services to patients throughout the country. CareHarmony's success is due to the quality of our employees who demonstrate a strong commitment to professional growth and comprehensive patient care. We take pride in our collaborative work environment, which gives employees opportunities to excel. CareHarmony offers a dynamic opportunity for employees looking to grow their skills and provide patients with superior customer care.
Please visit our website www.care-harmony.com for more information.
CareHarmony’s Care Coordinators are Certified or Registered Medical Assistants. They are experts in helping patients and caregivers navigate the healthcare system and better manage the patient’s chronic illnesses. Care Coordinators will work cooperatively with the patient’s primary care physicians to help support their patients.
Position Details: This is a telephonic coordinator position with no face-to-face patient contact. CareHarmony is seeking Care Coordinators, with prior clinical work experience, to support primary care physicians in delivering comprehensive chronic care management services for their patients.
All work will be conducted in our Brentwood, TN offices.
Each Care Coordinator is assigned a set census of patients. Care Coordinators will be responsible for providing all telephonic support required to coordinate care for their patients. Ideal candidates will have experience identifying and coordinating the needs of chronically ill patients and families as well as supporting clinicians to help them operate as efficiently as possible. As CareHarmony expands, the individual will be able to explore other career opportunities within the company.
Candidate Qualities: We are looking for independent workers who are genuinely committed to patient care. Ideal candidates will exhibit strong attention to detail, ability to problem solve, and critical thinking skills. Ideal candidates must be able to foster a cooperative work environment amongst clinical and non-clinical staff. Ideal candidates will not only be comfortable on the phone, but also demonstrate an ability to establish and foster relationships with their patients.
Maintain and monitor their own patient census
Conduct telephonic care coordination with chronically ill patients and their families
Work cooperatively, in a team atmosphere
Manage a patient’s Care Pathway including helping them set their goals and track progress
Assess, identify, and close clinical and non-clinical gaps in patient care
Manage referrals and appointment scheduling
Identify community resources (both clinical and non-clinical) that would be beneficial to the patient and help them access those resources
Provide patient education on management of chronic conditions or on post-discharge instructions
Perform medication management, including identifying potential medication issues, answering patient questions on side effects and medication conflicts, and coordinating refills.
Assist in ensuring timely delivery of services such Home Health, DME, Home Infusion and other critical needs
CMA, or RMA or LPN required
Candidates should be excited and energized by learning new skills
Enjoys solving problems
Prior healthcare experience serving chronically ill patients preferred
Can work collaboratively
Basic technology skills required – should be very comfortable with computers
Strong customer-service orientation
Compassionate and friendly demeanor
Enjoys working in a fast-growing, rapidly changing environment
Bilingual skills a major plus
Required license or certification:
CMA, RMA, LPN
Required licenses or certifications:
Medical Assistant (Registered or Certified)
Job Type: Full-time, 40 hours a week