Jul 26, 2019Full-time
QUALIFICATIONS: • A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required. • Clearly speak and understand the English language. • Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. • Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills. • Use of Microsoft Office software (Word, PowerPoint, Outlook, and Excel, at a minimum) to prepare reports and other documents. • Ability to plan, organize, schedule, and coordinate activities such as appointments, meetings, and suspense timelines. • ***An Associate Degree in nursing or other related educational program such as allied, community health, or public health OR prior military training, and successful completion of Air Force, Army or Navy Public Health Technical training.**** • At least 1 year of experience in medical office scheduling. JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO: • Participates in the Deployment Medical Surveillance Program to include, but not limited to scheduling, tracking and reporting on pre/post-deployment requirements. • Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests for Deployment-related Health Assessments (DRHA). Supports DRHA provider by name processing for appointment and appropriate access to care time frames during allocation of standard appointment types. Validates basic patient demographic information prior to booking appointment for patients. Makes required update • Call patients or responds to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the MTF or at civilian facilities. Provides patient with specific visit instruction.